Helping Parents Shop With Confidence
Welcome to Our FAQ
Here you’ll find straightforward answers to the most common questions about delivery, returns, sizes, and payments — so you can shop with confidence.
Need Help?
Here you’ll find answers to the most common questions about ordering, delivery, returns, and more.
Delivery & Shipping
Most orders dispatch within 1–2 working days — please allow up to 4 working days during busy times.
Royal Mail 24 Tracked: usually 1–2 working days after dispatch
Royal Mail 48 Tracked: usually 2–3 working days after dispatch
We currently deliver across the UK & Northern Ireland only.
📦 UK Delivery Options
Royal Mail 24 Tracked – usually arrives 1–2 working days after dispatch
Royal Mail 48 Tracked – usually arrives 2–3 working days after dispatch
📌 Please note: Delivery times begin from the day your order is dispatched, not the day the order is placed. Sundays and Bank Holidays are not classed as working days.
🎄 Christmas Postage Update 🎄
The last day to order with Royal Mail 48-Hour Tracked for Christmas delivery is 19th December.
Please order early to avoid delays during the festive rush. Thank you! 🎁✨
The last day for Royal Mail 24-Hour Tracked is 21st December.
Please order early to avoid festive delays 🎁✨
Returns & Refunds
Q: Can I return an item?
A: Yes — you can return unworn items in their original condition within 30 days of delivery for a refund or exchange.
Q: How do I make a return?
A: Email us at enquiries@molemibabywear.co.uk with your order number and we’ll send you straightforward return instructions.
Q: Do you cover return postage?
A: Return postage is the customer’s responsibility unless the item is faulty or we made a mistake with your order.
Q: Where do I return my parcel?
A: Please send your return to:
Molemi Babywear Returns
Little Brook Cottage
Tresmeer
Cornwall
PL15 8QT
Q: How long does a refund take?
A: Refunds are processed within 5–7 working days once we’ve received your return..
Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as PayPal.
Q: Is my payment secure?
A: Yes — all payments are processed securely, and we never store your card details.
Q: Do you accept Klarna?
A: Yes! You can select Klarna at checkout to split your payment into smaller, interest-free instalments. It’s a flexible way to pay.
Sizing
Q: How do I know which size to order?
A: Each product category page includes a size guide to help you choose the best fit for your baby. If you’re unsure, we recommend sizing up so your little one has room to grow.
Q: Do you stock premature or tiny baby sizes?
A: Yes — we offer a special selection for premature and tiny babies, starting from 3lb upwards. These items are especially gentle, soft, and easy to dress.
Q: What if I order the wrong size?
A: No problem! You can return unworn items in their original condition within 30 days of delivery for a refund or exchange.
Products & Quality
Q: What materials are your clothes made from?
A: Our collections are made from soft, breathable fabrics chosen with babies in mind. You’ll find a mix of 100% cotton pieces, cosy cotton blends, and gentle velours — all designed for comfort and easy care.
Q: Are your products safe for newborns?
A: Yes — every item is selected with safety and comfort as a priority. Fastenings, seams, and trims are carefully designed for babies’ delicate skin.
Q: How should I care for my baby’s clothes?
A: Most items are machine washable at 30°C and designed to stay soft wash after wash. Always check the care label for specific washing and drying instructions.
Why Shop With Us?
Trusted quality — soft, breathable babywear made with care.
Hassle-free returns — 30-day returns for peace of mind.
Fast dispatch — we aim for 2-4 working days for all orders.