Helping Parents Shop With Confidence
Welcome to Our FAQ
Here you’ll find straightforward answers to the most common questions about delivery, returns, sizes, and payments — so you can shop with confidence.
Need Help?
Here you’ll find answers to the most common questions about ordering, delivery, returns, and more.
Delivery & Shipping
Most orders are dispatched within 1–2 working days. During busy periods, please allow up to 4 working days for dispatch.
We currently deliver across the UK and Northern Ireland only.
📦 UK Delivery Options
Royal Mail Tracked 24 – usually arrives within 1–2 working days after dispatch
Royal Mail Tracked 48 – usually arrives within 2–3 working days after dispatch
📌 Please note: Delivery times begin from the day your order is dispatched, not the day the order is placed. Sundays and Bank Holidays are not classed as working days.
Returns & Refunds
Q: Can I return an item?
A: Yes — unworn items can be returned in their original condition within 30 days of delivery for a refund or exchange.
Q: How do I make a return?
A: Please email us at enquiries@molemibabywear.co.uk with your order number, and we will send you simple return instructions.
Q: Do you cover return postage?
A: Return postage costs are the customer’s responsibility unless the item is faulty or we have made an error with your order.
Q: Where do I return my parcel?
A: Please send your return to:
Molèmi Babywear Returns
Little Brook Cottage
Tresmeer
Cornwall
PL15 8QT
Q: How long does a refund take?
A: Refunds are processed within 5–7 working days of us receiving your return.
Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as PayPal.
Q: Is my payment secure?
A: Yes — all payments are processed securely, and we do not store your card details.
Q: Do you accept Klarna?
A: Yes — you can choose Klarna at checkout to spread the cost with smaller, interest-free instalments. It’s a flexible way to pay.
A slightly warmer Klarna version could be:
A: Yes — you can choose Klarna at checkout to split your payment into smaller, interest-free instalments.
Sizing
Q: How do I know which size to order?
A: Each product or category page includes sizing information to help you choose the best fit for your baby. If you are unsure, we recommend sizing up to allow a little room to grow.
Q: Do you stock premature or tiny baby sizes?
A: Yes — we offer a special range for premature and tiny babies, starting from 3 lb upwards. These styles are chosen to be soft, gentle and comfortable for little ones.
Q: What if I order the wrong size?
A: No problem — unworn items can be returned in their original condition within 30 days of delivery for a refund or exchange.
A slightly warmer version of the second one would be:
A: Yes — we offer a lovely selection for premature and tiny babies, starting from 3 lb upwards.
Products & Quality
Q: What materials are your clothes made from?
A: Our collections are made from soft, breathable fabrics chosen with babies in mind. You will find a mix of 100% cotton, cosy cotton blends and gentle velours, all designed for comfort and easy care.
Q: Are your products safe for newborns?
A: Yes — every item is chosen with comfort and practicality in mind. Fastenings, seams and trims are selected to be gentle on babies’ delicate skin.
Q: How should I care for my baby’s clothes?
A: Most items are machine washable at 30°C and designed to stay soft wash after wash. Please always check the care label for any item-specific washing and drying instructions.
Why Shop With Us?
Trusted quality — soft, breathable babywear made with care.
Hassle-free returns — 30-day returns for peace of mind.
Fast dispatch — we aim for 2-4 working days for all orders.
Orders & Support
Q: Can I change or cancel my order?
A: If your order has not yet been dispatched, we may be able to help. Please contact us as soon as possible at enquiries@molemibabywear.co.uk and we will do our best to assist.
Q: I have entered the wrong address — what should I do?
A: Please email us straight away at enquiries@molemibabywear.co.uk with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it.
Q: What should I do if there is a problem with my order?
A: We are always happy to help. Please contact us at enquiries@molemibabywear.co.uk with your order number and details of the issue, and we will get back to you as soon as possible.
Stock & Availability
Q: Will you be restocking sold out items?
A: Some styles may be restocked, depending on supplier availability. If there is something you are looking for, please feel free to get in touch and we will be happy to advise.
Q: Do you stock gifts and accessories as well as clothing?
A: Yes — alongside babywear, we also offer a lovely selection of gifts, accessories and everyday essentials for little ones.